FAQ

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We craft all our products using premium, aged teak wood. Every piece goes through a strict selection process to ensure high durability, strength, and long-lasting quality.

Yes, we do! Our craftsmen can customize items to your exact specifications for orders of 100 pieces or more.

Our minimum order quantity for wholesale purchases is 100 pieces per product.

Production typically takes 1 to 3 weeks, depending on your order size. Shipping times start from 1 week, depending on the destination country.

We currently accept payments via Bank Transfer only.

Wash the item with mild soap and a soft sponge, then wipe it dry immediately. Allow it to air-dry completely in a well-ventilated area. To keep the wood rich and protected, occasionally polish it with a light coat of olive oil.

Yes, we can customize product designs, dimensions, and add your brand logo (via laser engraving or stamping) for orders meeting our minimum order quantity of 100 pcs per item.

No, wooden tableware is not suitable for dishwashers, microwaves, or ovens. High heat and prolonged exposure to water can cause natural wood to warp, crack, or lose its finish. Hand washing with mild soap is always recommended.

Yes! Our Heritage Series (made from 100% natural solid teak wood) is completely food-safe.

However, our Ocean Series (which features natural Mother of Pearl / seashell inlay) is designed for limited food contact due to its protective coating. It is food-safe only for dry, cool, and non-acidic foods, such as:

> Whole fruits and nuts

> Dry snacks, pastries, and biscuits

> Bread and crackers

> Wrapped candies or chocolates

POLICIES

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Karisma Asri Heritage respects your privacy and is committed to keeping your personal information safe and secure.

  • Information We Collect: When you visit our website, we may automatically collect certain information about your device, such as your web browser, IP address, time zone, and other technical information. When you place an order, we may collect information such as your name, billing address, shipping address, payment details, email address, and phone number.
  • How We Use Your Information: We use the information we collect primarily to process and fulfill your orders. This includes processing payments, arranging shipping, sending invoices or order confirmations, and communicating with you regarding your purchases.
  • Sharing Your Information: Your personal information may be shared with trusted service providers, including Shopify and payment or shipping partners, when necessary to operate our online store and process your orders. We may also disclose information when required to comply with applicable laws and regulations.
  • Protecting Your Information: We take reasonable steps to protect your personal information and use it only for legitimate business purposes.
  • Contact Us: If you have any questions about our Privacy Policy or how your information is handled, please contact Karisma Asri Heritage through our website or official contact details.

By visiting our website and/or purchasing products from Karisma Asri Heritage, you agree to the following terms and conditions.

  • Product Authenticity: Our products are made from natural teak wood and carefully handcrafted by Balinese artisans. Since we use natural materials, each product may have slight differences in wood grain, texture, color, and appearance. These natural variations are part of the unique character of every piece.
  • Pricing & Changes: Product prices may change from time to time without prior notice. Karisma Asri Heritage reserves the right to update, modify, or discontinue products and services when necessary.
  • Orders & Availability: All orders are subject to product availability and confirmation. We reserve the right to adjust or cancel an order if necessary due to availability or other circumstances.
  • Governing Law: These Terms of Service and any agreements between you and Karisma Asri Heritage shall be governed by and interpreted in accordance with the applicable laws of the Republic of Indonesia.
  • Contact: If you have any questions regarding these Terms of Service, please contact Karisma Asri Heritage through our official contact details.

We are happy to share the beauty, warmth, and craftsmanship of Bali with you, wherever you are in the world.

  • Processing Time: All retail orders are carefully prepared and processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
  • Shipping Rates & Delivery Estimates: Shipping costs will be calculated and shown during checkout based on your delivery location and order. Delivery times may vary, and international shipments can occasionally experience delays due to customs clearance or other circumstances beyond our control.
  • Customs, Duties & Taxes: Karisma Asri Heritage is not responsible for customs duties, import taxes, tariffs, or other fees that may be charged in the destination country. Any additional charges that occur during or after shipment are the responsibility of the customer.
  • International Shipping: For international orders, customers are responsible for providing accurate shipping information and complying with any import requirements applicable in their country.

We would love to hear from you! Whether you have a question about our teak wood products, wholesale opportunities, or an existing order, please reach out to us:

  • Email: ptkarismaasri@gmail.com

  • Phone / WhatsApp: +62 857 1202 072

  • Business Hours: 09.00 – 18.00 / GMT +8 (Denpasar – Bali)

  • Company Name: PT KARISMA ASRI HERITAGE
  • Website : karismaheritage.com
  • Intellectual Property: All content on this website, including text, graphics, logos, and images of our wooden kitchenware, is the property of PT KARISMA ASRI HERITAGE and is protected by international copyright laws